I had the best customer service experience I have ever had. My original purchase was with a different online company and I waited 2 months to find out 1/2 of my order was going to be delayed even longer by a month or more. I reached out to ComfyHearth online after hours and received a message back stating that the part I needed was in-stock and available - I placed my order and had the part in less than 1 week!! I am still waiting on the refund from the 1 company.
Best experience - friendly customer service and true to their word. I know where to go for ALL future fireplace needs!