Skytech Remote Control Warranty Replacement Policy
We understand that with our 5-year limited warranty products can sometimes fail whether they are new or still under warranty. However in order for us to provide the best possible service to you our policy is as follows:
If you feel you have a defective Skytech Remote Control and it is under warranty, that part must be returned to us for evaluation before a replacement will be sent. We will request you to send the product to us for evaluation providing us with your name, address, telephone number and short description of what is wrong with your remote. At the same time, if the remote is under warranty we request a copy or original receipt of date of purchase to ensure we can cover it under the warranty. In some cases we may assign you a Returned Materials Allocation (RMA) number. Once the evaluation has been conducted, if we find the remote control defective or it can be reworked we will send you a new replacement or your fully functioning original remote back to you at no charge.
If you cannot wait for the replacement part to be evaluated due to time constraints or certain situations you have the option to purchase a new remote. If you wish to have that replacement part expedited you will be charged for the shipping costs incurred.
Our Skytech Technical Support telephone line is 855.498.8324. If you have questions or concerns about the operation of your remote control please feel free to call us anytime between 8:00AM – 5:00PM EST.